Accessibility when using this site....

This site is designed to be accessible for users who are visually-impaired and those who do not use a mouse.

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Adjusting text size

On a PC

  • To increase the text size: Hold down the Ctrl key and tap the + key.
  • To decrease the text size: Hold down the Ctrl key and tap the – key.

If you have an older browser, you may need to do this differently: look under the View menu (or similar) for ‘Zoom’ or ‘Increase text size’

Help with downloads

If you’re having difficulty accessing or navigating any content on this website, please contact the web manager for assistance.

  Help with PDFs

This site provides publications and documents in ‘portable document file’ (PDF) format.
What you can do with PDFs

PDF files can be:

  • Downloaded to your computer: To save a PDF file, right-click on the document link and choose 'Save link as' from the menu that appears.
  • Viewed online in your web browser: Click on the link to open and read the document online.
  • Printed: Right-click on the document link and choose 'Print' from the menu that appears.

  PDF Readers

You need a PDF reader to view a PDF file online. There are a number of PDF readers you can use: a common one is Adobe Reader, which is available free of charge from the Adobe website.

  Reading and navigating a PDF

When you open a PDF, you’ll see options on the toolbar and menu that enable you to use the document more efficiently.

In Adobe Reader, these include:

  • Search for keywords: Press the ‘F’ key while holding down Ctrl. A panel will open to enable you to search the document for a keyword.
  • Scroll quickly through the pages: Click the arrow symbols on the toolbar to move back and forth through the pages.
  • Change the text size: Press your + or - keys to enlarge or reduce the text size. Alternatively, change the zoom percentage (eg, from 75% to 100%).
  • Copy text to paste into another document: Click on the Select Tool (arrow icon) on the toolbar - or find it in the Tools menu if it's not displayed on the toolbar. This changes the cursor to a vertical line. You'll then be able to copy and paste text from the PDF into a word processing document. Note: Please be aware of our copyright notice before copying the Ministry's text for use elsewhere.

  PDF accessibility

The latest versions of Adobe Reader include features that make it easier for people with disabilities to read PDF files. To set these up, go to Edit > Accessibility > Set up.
PDF troubleshooting

  • PDF fails to open: If you click on a PDF and see a blank page instead of it opening correctly, it's likely to be because you're using an older web browser that's incompatible with the PDF. To get around this problem, save the file to your computer then double-click on the saved file. It should now open correctly. (To save a PDF file, right-click on the document link and choose 'Save target as' from the menu that appears.)
  • PDF takes a long time to open: PDF file sizes (eg, '342 KB') are given as part of download links, so you can estimate how long a file may take to download. File sizes in mega bytes (MB) are large and will take longer to download, especially if you’re using a dial-up modem. As a rule of thumb: On a 56 K dial-up modem, 50 KB downloads in about 10 seconds. If you have broadband, files will download much faster.
  • All other problems: If you're using Adobe Reader, search the Adobe Reader Support Centre for a solution. If you're still stuck, email the Well-Able Web Manager. Make sure you include the link to the page that has the PDF you're having problems with (copy and paste it from your web browser Address bar).

 Help with other file types

  Microsoft Office documents

Some of the documents on this website have been created in Microsoft Word (.doc), Excel (.xls) and PowerPoint (.ppt). If you don't have this software, you can download free viewers from Microsoft that allow you to read the documents.

You can also view them using Open Office – a free open-source office software suite.

  Formatting issues with Word 2010

Where the Ministry publishes information in PDF format, we also try to provide the information in an accessible format, such as a Word document. All Word documents on this website are compatible with Word 2003-2007.

We are aware that some users who have a later version on Word (eg, Word 2010) have been experiencing formatting issues for some documents when viewing the documents online, particularly those documents that contain large tables.

If you are experiencing formatting issues, you might prefer to switch to the PDF version of the document. However, if you wish to use the Word version, please 'enable editing' at the prompt and save the document to your desktop. You should then be able to open the document

If you continue to experience difficulties, email the Well-Able Web Manager, including the link to the page you're having problems with so we can monitor the issues and try to resolve them for all users.

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Helping us make our site more accessible

We welcome your suggestions and comments. Submit your feedback on our site accessibility.

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Physical Address
110 Rimu Road
Kapiti Coast
Centre Hours
Monday to Friday 
9:00am to 3:00pm
Postal Address
PO Box 23
Kapiti Coast
New Zealand

Phone Number
04 298 2914